1. Who are we?

Dive Pro Connect is a project of Dimitri Debrabandere and Dive Pro Group BV and focuses on professional collaboration with dive centres, dive professionals, resorts and other organisations in Belgium and internationally.

The website www.diveproconnect.com is managed by:

Dive Pro Group BV

Nijverheidsstraat 70, bus 0.1

B-2160 Wommelgem

Belgium

Company number (KBO/BCE): 0791.391.029

Email for privacy inquiries: privacy@diveprogroup.be

For the personal data processed via this website, Dive Pro Group BV is primarily the data controller.

Dimitri Debrabandere leads Dive Pro Connect and carries out professional activities from this project as, among others, PADI Course Director, EFR Instructor Trainer, DAN Instructor Trainer and DAN Diving Safety Officer.

2. What does this policy apply to?

This privacy and cookie policy applies to personal data processed via www.diveproconnect.com and in the context of contacts that arise via this website.

This includes, among other things:

• visiting the website;
• completing the contact or collaboration form;
• requesting information;
• discussing freelance assignments;
• requests for training or on-site training;
• requests for professional or safety-related support;
• requests for partnerships;
• referral or collaboration requests;
• further commercial and administrative follow-up of such contacts;
• the use of cookies and similar technologies.

Dive Pro Connect is primarily a B2B website for professional contacts and collaborations.

3. What personal data do we process?

Depending on how you contact us, we may process the following data:

• first name and surname;
• position;
• name of your dive centre, company or organisation;
• email address;
• telephone number;
• country or region;
• website of your organisation;
• type of organisation;
• services or expertise you are interested in;
• desired form of collaboration;
• desired location and timing;
• information about a planned project, training or collaboration;
• content of correspondence and further communication;
• internal CRM notes regarding the follow-up of your request.

When a collaboration is effectively established, additional business and administrative data may be processed, for example for quotes, agreements, planning and invoicing.

In addition, technical data may be processed during a website visit, such as:

• IP address;
• browser type;
• device data;
• language settings;
• session data;
• technical logs;
• cookie identifiers;
• information about the use of the website.

4. No sensitive information via the contact form

Dive Pro Connect does not request medical data or other special categories of personal data via the regular contact form.

We therefore ask that such information not be mentioned in the free text field of the contact form, unless this later proves necessary for a specific service and a suitable procedure exists.

When you contact us about a candidate, employee or other third party, we also ask not to forward personal data of that person without necessity.

Where possible, the candidate concerned will contact us directly.

5. What do we use your data for?

We process personal data mainly to:

• answer your question;
• identify your organisation;
• contact you;
• discuss potential collaborations;
• assess a freelance assignment;
• explore training or on-site support;
• develop a partnership;
• handle a referral or other form of collaboration;
• prepare quotes or proposals;
• schedule appointments and projects;
• follow up on existing partner relationships;
• to conduct business communication;
• to manage our CRM database;
• to improve our services and website;
• to secure our systems and website;
• to comply with legal and administrative obligations.

A contact request via Dive Pro Connect leads not automatically to registration for marketing communication.

6. CRM and follow-up of professional contacts

Contact requests via the website can be registered in our Odoo CRM system.

In it, we can register among other things:

• your organisation;
• contact details;
• country;
• desired expertise;
• desired form of collaboration;
• content of your request;
• status of the lead or collaboration;
• planned follow-up activities;
• correspondence and relevant agreements.

We use this to professionally follow up on requests and to manage existing or potential partnerships.

Odoo Online is used as a technical platform for, among other things, website, hosting, and CRM. Odoo itself states that data in a customer database remains under the control of the customer and is processed by Odoo in the context of the cloud service.

7. On what legal basis do we process data?

Depending on the situation, we rely on one or more legal bases from the GDPR.

Pre-contractual measures and execution of an agreement

When you contact us to discuss a potential assignment, training, partnership or other collaboration, we process the necessary data to handle your request and possibly prepare or execute an agreement.

Legitimate interest

We may process data based on our legitimate interest for example:

• professional follow-up of existing business contacts;
• relationship management with partner centres;
• security;
• internal organisation;
• evidence;
• quality management;
• management of our B2B contacts.

In doing so, we take your interests and rights into account.

Legal obligations

Certain data may be processed when necessary to comply with accounting, tax or other legal obligations.

Consent

When processing legally requires consent, for example for certain cookies or separate marketing communications, we will ask for consent in advance.

8. Marketing communications

Filling out a contact form does not automatically mean that you will be added to a newsletter or general marketing list.

When Dive Pro Connect offers separate newsletters or commercial mailings that require consent, a separate choice will be provided.

You can always withdraw such consent.

Business communications that are directly related to an ongoing request, collaboration or existing partner relationship are not included.

9. With whom do we share personal data?

Dive Pro Connect does not sell personal data to third parties.

Personal data may be shared with service providers to the extent necessary to carry out our activities.

This may include:

• Odoo, for website hosting, forms, CRM and business administration;
• email and communication service providers;
• IT and security suppliers;
• accounting or professional advisors;
• other technical service providers that are necessary for our operation.

Where required, appropriate agreements are made with parties that process personal data on our behalf.

10. PADI, EFR and DAN

Simply contacting Dive Pro Connect does not mean that your data will automatically be passed on to PADI, EFR or DAN Europe..

When a specific assignment or training is organised for which registration, certification or administrative processing through the relevant training organisation is necessary, it may be required to process or pass on certain personal data.

When applicable, this is done solely to the extent necessary for the requested service and within the applicable procedures of the involved organisation.

The individual will be further informed about this where necessary.

11. Referral partnerships

Dive Pro Connect also works with referral and collaboration models.

A partner dive centre can for example refer a candidate for a training or programme that is organised through Dive Pro Group or another agreed collaboration.

The principle of data minimisation.

A partner must not share personal data of candidates that is not necessary for the initial business meeting.

Where possible, we ask the candidate to provide their personal data themselves when further individual follow-up is needed.

12. International collaborations

Dive Pro Connect operates both in Belgium and internationally.

When a project or collaboration takes place outside Belgium, it may be necessary to share certain business or personal data with involved service providers or partners.

If data is processed outside the European Economic Area, appropriate legal safeguards are applied where required.

13. How long do we retain data?

We do not retain personal data longer than is reasonably necessary for the purpose for which it was collected.

In doing so, we distinguish between different categories.

Contact and partnership requests are retained as long as necessary for the processing and reasonable commercial follow-up of the request.

Existing partner relationships can be retained for the entire duration of the business relationship and for a reasonable period thereafter.

Contractual, financial and accounting data are retained for the legally required periods.

Data may be retained for longer when necessary for legal evidence, disputes or other legal obligations.

Irrelevant or outdated CRM data is periodically evaluated.

14. Security

Dive Pro Group BV takes appropriate technical and organisational measures to protect personal data against, among other things:

• unauthorised access;
• loss;
• abuse;
• modification;
• unlawful processing.

This may include the use of:

• access management;
• individual user accounts;
• role-based rights;
• secure connections;
• back-ups;
• logging;
• security measures of used cloud platforms;
• internal procedures.

Access to personal data is limited to individuals who reasonably need this data for their work.

15. Your rights

Within the limits of applicable privacy legislation, you have the right to:

• request access to your personal data;
• have inaccurate personal data corrected;
• have data erased when there is a legal basis for doing so;
• restrict processing;
• object to certain processing;
• in certain circumstances transfer data;
• withdraw consent when processing is based on consent.

You can contact us via:

privacy@diveprogroup.be

To protect personal data, we may take reasonable steps to verify your identity before a request is carried out.

16. Complaints

If you believe that your personal data is not being processed correctly, you can first contact us via:

privacy@diveprogroup.be

You also have the right to lodge a complaint with the competent supervisory authority.

In Belgium, this is the Data Protection Authority.

Cookie Policy

17. What are cookies?

Dive Pro Connect uses cookies and possibly similar technologies to enable the website to function technically and, depending on your choices, to analyse the use of the website or provide additional functionalities.

Cookies are small files or identifiers that can be stored or read on or via your device when visiting a website.

18. Strictly necessary cookies

Strictly necessary cookies can be used without prior consent when they are necessary for the website or a specifically requested function to work correctly.

This may relate to, for example:

• session management;
• security;
• cookie preferences;
• technical website functionality;
• language or interface preferences;
• correct functioning of forms.

We also inform visitors about strictly necessary cookies.

The Belgian Data Protection Authority confirms that consent is not required for strictly necessary technical or functional cookies, but that clear information must be provided about this.

19. Analytical cookies

When Dive Pro Connect uses analytical cookies to measure, for example, visitor numbers, pages visited or traffic sources, these are only activated after the required consent has been given.

According to the Belgian Data Protection Authority, analytical or audience measurement cookies are in principle not strictly necessary and require consent.

20. Marketing and tracking cookies

If the website uses marketing cookies, tracking pixels, social media integrations or similar techniques that allow visitors to be tracked across websites, these are only activated after valid consent has been obtained.

Refusing such cookies must not block normal access to Dive Pro Connect.

21. Cookie preferences

On the first visit to the website, if non-essential cookies are used, an option is offered to set cookie preferences.

Visitors must be able to manage non-essential cookies by:

• accepting
• refusing
• managing by category

Consent given can later be adjusted or withdrawn via the website's cookie settings.

The Belgian DPA requires, among other things, that non-essential cookies are not placed beforehand and that accepting and refusing are genuinely free choices.

22. Current cookie overview

Because the cookies that are actually used may change when the website or used integrations are adjusted, we publish the current overview via our cookie banner or cookie settings.

The following can be displayed:

• cookie name;
• provider;
• purpose;
• category;
• retention period.

The cookie overview, together with this policy, forms the information about the use of cookies on Dive Pro Connect.

23. External websites

Dive Pro Connect may contain links to third-party websites, for example to:

• Dive Pro Group;
• PADI;
• DAN Europe;
• partner organisations;
• social media;
• other professional websites.

When you visit an external website, the privacy and cookie policy of that external party applies.

Dive Pro Group BV is not responsible for the privacy practices of independent external websites.

24. Changes to this policy

This privacy and cookie policy may be adjusted when:

• our website changes;
• new functionalities are added;
• other service providers are used;
• our services change;
• laws or regulations change.

The most recent version is always published on www.diveproconnect.com.

The date at the top of this page indicates when the policy was last updated.

25. Contact

For questions about this privacy and cookie policy or about the processing of personal data:

Dive Pro Connect

A project by Dimitri Debrabandere and Dive Pro Group BV

Dive Pro Group BV

Nijverheidsstraat 70, bus 0.1

B-2160 Wommelgem

Belgium

Company number: 0791.391.029

privacy@diveprogroup.be